Responsible Gaming
at ace656

1 Our Commitment to Responsible Gaming

ace656 was built around a simple belief: online betting should be a source of entertainment, not anxiety. For the vast majority of players across Dhaka, Chittagong, Sylhet, Khulna and the rest of Bangladesh, gambling on cricket, casino games or slots is a fun and social activity — and we are proud to be part of that experience.

At the same time, ace656 recognises that for a small number of players, gambling can develop into a pattern of behaviour that causes genuine harm. Problem gambling affects not only the individual player but also their family, colleagues and community. That is why responsible gaming is not a checkbox exercise at ace656 — it is a core operational commitment that shapes how we build our platform, train our staff and design every player-facing feature.

We actively monitor player behaviour for signs of distress and will proactively reach out to players whose activity patterns suggest potential harm. We do not wait for players to come to us — we take the initiative because early intervention makes a meaningful difference.

2 18+ Age Restriction Policy

ace656 is strictly an 18+ only platform. No person under the age of 18 years may register an account, make a deposit, place a bet or participate in any game or promotion offered on ace656.net. This rule is absolute and applies to all players regardless of their city, district or circumstances.

To enforce this policy, ace656 conducts Know Your Customer (KYC) identity verification on all registered accounts. During verification, you may be asked to submit a copy of your National Identity Card (NID), passport or other government-issued document to confirm your date of birth and identity. Accounts that cannot be verified as belonging to a person aged 18 or above will be suspended pending further review and any funds held will be returned to the originating payment method.

Parental and guardian responsibility: If you share a device or a household with minors, ace656 strongly encourages you to:

• Keep your login credentials confidential and never share them with anyone, including family members.
• Log out of your ace656 account when the device is left unattended.
• Use device-level parental controls or content filtering software to prevent minors from accessing gambling websites.
• Contact our support team if you have any concerns about a minor having accessed your account.

3 Deposit Limits & Budget Controls

One of the most effective ways to keep gambling within healthy boundaries is to decide in advance how much you are comfortable spending and to hold to that figure. ace656 makes this easier by letting you set firm deposit limits directly within your account settings.

You can configure limits across three timeframes:

• Daily deposit limit: The maximum amount you can deposit via bKash, Nagad, Rocket, Upay or bank transfer within any single calendar day.
• Weekly deposit limit: A rolling seven-day cap that persists regardless of how many individual deposits you make.
• Monthly deposit limit: A higher-level ceiling that gives you full visibility over your monthly gambling spend.

Limits apply across all payment methods simultaneously. Once a limit is reached, no further deposits are accepted until the relevant time period resets — regardless of whether you have tried to deposit via a different method or a different device.

How to set a deposit limit on ace656:

• 1 Log in to your ace656 account and navigate to Account Settings.
• 2 Select Responsible Gaming from the settings menu.
• 3 Choose Deposit Limits and enter your preferred daily, weekly or monthly cap in Taka (৳).
• 4 Confirm your selection. The limit takes effect immediately.
• 5 To reduce a limit, the change is instant. To increase a limit, a 24-hour waiting period applies before the higher limit becomes active.

Alternatively, contact our Live Chat support team and a member of staff will apply the limit on your behalf within minutes.

4 Time-Out & Cooling-Off Period

Sometimes stepping away from gambling for a short period is the best decision you can make. A time-out is a temporary suspension of your ace656 account that prevents you from logging in, depositing or placing bets for a defined duration that you choose in advance.

ace656 offers the following time-out durations:

• 24 hours — ideal after a losing session or when you feel the urge to chase losses.
• 48 hours — a weekend break to reset your perspective.
• 7 days (one week) — a more structured pause from regular play.
• 30 days (one month) — a longer-term break that still allows for eventual return.

During a time-out:

• Your account is immediately suspended — no deposits, no bets, no game access.
• All marketing emails and promotional SMS messages from ace656 are suspended for the duration of your time-out.
• Any pending withdrawals will continue to be processed normally.
• Your account balance and betting history are preserved and will be available when the time-out expires.

A time-out cannot be cancelled or shortened once activated. This is by design — it ensures the cooling-off period is genuinely effective. When your time-out expires, you will need to actively log in to resume play. ace656 will not send reminders prompting you to return.

5 Self-Exclusion Tools

Self-exclusion is the strongest player-protection measure available at ace656. When you self-exclude, your account is permanently closed for a minimum of six months, and ace656 commits to taking active steps to prevent you from re-registering during the exclusion period.

What happens when you self-exclude:

• Your account is closed within one hour of your request being confirmed.
• All marketing and promotional communications are stopped immediately and permanently for the duration of the exclusion.
• Any account balance remaining at the time of exclusion will be returned to your registered bKash, Nagad or bank account, usually within five business days.
• ace656's systems are updated to flag your email address, phone number and device identifiers to prevent re-registration. If you attempt to open a new account during your exclusion period, the account will be closed and any deposits refunded.

Available exclusion durations:

• 6 months (minimum)
• 12 months
• 2 years
• 5 years
• Permanent (indefinite) exclusion

To request self-exclusion, contact the ace656 support team via Live Chat or email [email protected] with the subject line "Self-Exclusion Request". A staff member will guide you through the process. Self-exclusion is free, confidential and takes effect within one hour. You do not need to provide a reason for your request.

6 Recognising Problem Gambling

Problem gambling rarely develops overnight. It typically begins as harmless entertainment and gradually shifts into a pattern of behaviour that feels increasingly difficult to manage. Recognising the early warning signs is the first and most important step towards regaining control.

Ask yourself honestly whether any of the following apply to you:

If you answered yes to two or more of the above, it may be time to speak to someone. You are not alone — problem gambling is more common than most people realise, and effective help is available. Please reach out to the ace656 support team or a professional counselling service immediately.

7 Getting Help & Support

If gambling has become a problem — whether for you or for someone you care about — please do not hesitate to seek help. There is no shame in asking for support, and taking that step is a sign of strength, not weakness.

Additional guidance for players in Bangladesh:

If you feel you need support beyond what ace656 can provide, we encourage you to speak with a trusted family member, friend, religious leader or community health worker about what you are experiencing. Professional counselling services are available in major cities including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna and Barisal. Your local hospital or health centre can also refer you to appropriate mental health support services.

When contacting ace656 about a responsible gaming concern, please have your registered username or account email ready so we can access your account quickly and apply any protective measures you request without delay. All responsible gaming conversations are flagged as high-priority and handled by our most experienced support staff.

8 Protecting Minors

ace656 takes its responsibility to prevent underage gambling with absolute seriousness. In addition to mandatory KYC age verification at the point of registration, ace656 operates ongoing monitoring to detect accounts that may be used by or on behalf of persons under the age of 18.

If ace656 has reasonable grounds to suspect that a registered account is being operated by a minor, the account will be immediately suspended pending a full identity review. Any deposits made to such an account will be refunded in full and no winnings will be paid out.

Advice for parents and guardians in Bangladesh:

• Talk openly with children and teenagers about the risks of gambling and why it is strictly for adults.
• Monitor the apps and websites your children access on shared or personal devices.
• Use your device's parental control features or third-party content-filtering software to block access to gambling websites at the network or device level.
• Do not leave gambling accounts logged in on shared devices. Always log out after each session.
• Store payment cards and mobile banking credentials (bKash PIN, Nagad PIN, etc.) securely and do not share them with minors.
• If you discover that a minor has accessed a gambling platform using your account details, contact ace656 support immediately via Live Chat.